Warranty Policy

Massage Chair Warranty Policy Sauna Warranty Policy

Congratulations on your purchase of a Zen Awakening Massage Chair! We are firmly committed to providing the highest-quality products. It is our mission to design, develop manufacture therapeutic products that create and improve a healthier way of life. We thank you for your purchase and herein enclose is our limited-three warranty policy.

Zen Awakening’s Limited Five-Year Warranty Policy

· 5 year limited warranty – consists of all electrical and mechanical parts contributing to the intended usage of the chair

· 3 years roller mechanism – consists of the mechanical massage roller mechanism directly behind the backrest of the massage chair, excluding belts and wheels

· Consumer must register their product immediately upon purchase at www.zenawakening.com and keep original proof of purchase from dealer to qualify for Zen Awakening’s Limited warranty

· All warranty claims must be filed with dealer to receive warranty parts. Zen Awakening covers return shipping charge to Dealer for new parts, once faulty parts have been received.

Consumer Warranty Limitations and Exclusions

· Non-electrical / mechanical attachments including head cover, back pad, arm covers, wheel castors, seat cover, foot rest cover unless caused by defects in workmanship

· Any loss or damage resulting from: improper installation, unauthorized repairs or modifications, improper use of electrical/power supply, loss of power; dropped product, a malfunction or damage of an operating part from failure to provide manufacturer's recommended maintenance; transportation damage; theft, abuse, misuse, neglect, vandalism, or environmental conditions (fire, floods, rust, corrosion, sand, dirt, windstorm, hail, earthquake, or exposure to weather conditions); loss of use during the period the product is at a repair facility or otherwise awaiting parts or repair.

· Warranties are non-transferable and shall be in lieu of any other warranty, express or implied, including but not limited to any implied warranty or merchantability or fitness for particular use. Zen Awakening’s sole liability and the purchaser's exclusive remedy shall be for the repair, or at Zen Awakening’s option, for the replacement of the defective part. Not withstanding the above, if replacements parts for defective materials are not available, Zen Awakening reserves the right to make substitutions in lieu of repair or replacement.

· All Warranties begin on DATE OF PURCHASE, no allowance or extension is offered for delivery and/or installation.

· Any other warranty said or implied by Dealer in addition to Zen Awakening’s warranty is not substantiated or the responsibility of Zen Awakening

· Five years limited warranty shall include 100% cost of parts for the first year and reduce by 20% each year until warranty ends at year 5.